All of Falcon’s coffees are rigorously cupped and tested prior to approval. This includes cupping pre-shipment samples (prior to coffee being shipped from origin countries), cupping and analysing arrival samples and then re-cupping samples for quality control once they have landed. Our QC team includes a number of licensed Q-Graders, who test and sample all orders from our UK lab. We cup and grade coffees following strict SCA protocols, and every member or the team attends re-calibration courses to ensure consistency and calibration across the group.
As a valued customer, satisfaction with the coffees you order from us is paramount. If you believe your coffee doesn’t match our analysis or flavour descriptors, please contact us to discuss.
There are many different variables in coffee, as with any food stuff, particularly during roasting. We are happy to help wherever a discrepancy is noted. You can contact us on firstname.lastname@example.org